Help Desk
Shipping And Delivery
Your go-to guide for everything Chaptered.io — FAQs made simple.
What are the shipping costs for a physical book?
The shipping costs are $6.50. For an order of 2 or more books, shipping is free.
How long does it take for my physical book to be made and shipped?
We begin producing your order right away, as each book is printed especially for you. Creating a personalized book takes a bit more time than a standard one. We produce your book and hand it over to the delivery service within usually 3 to 10 business days. The actual delivery time to your address depends on their schedule and the destination.
Can my book be shipped faster?
No, unfortunately we cannot expedite the production and shipping process of our personalized children’s books. Each book is uniquely made and printed for you, which requires care and time. We always do our best to produce and ship your order within the standard timeframe of 3 to 10 business days.
How can I track the delivery of my book?
You can easily track your order via the order page on our website. As soon as the book is ready and on its way, you will automatically receive an email with a track & trace code, so you know exactly when it will be delivered to you. Please note that delivery can sometimes be delayed due to busy periods or logistical circumstances.
To which countries can the book be sent?
The book can be sent to the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, United States.
Can I combine several different books in one order?
Yes, this is possible and even a smart thing to do. Shipping is free for orders of 2 or more books.
Can I change my delivery address after placing my order?
No, unfortunately it’s not possible to change the delivery address after placing your order. Our personalized children’s books go straight into production to ensure quick processing. This means all order details, including the shipping address, are immediately locked in for the printing process. We strongly urge you to double-check your address information before completing your order.
Why haven't I received my book yet?
We understand you are eager to receive your book. Sometimes, unforeseen delays in production or logistics can cause a longer waiting time. Please check the track & trace information on the orders page for the most up-to-date status.
Create a Unique Chapter for Every Child, Friend, or Family Member
Personalized Just for You – Names, photos, and memories make every page unique.
Diverse Characters & Inclusive Designs – Choose hairstyles, skin tones, and outfits to match your loved ones..
Perfect for Any Occasion – Birthdays, anniversaries, graduations, memorials, and more.
Ships Fast Worldwide – Get your hardcover delivered in days, not weeks.
Durable, Premium Quality – Thick pages and vibrant colors built to last.
Keepsake Value – A gift they’ll treasure forever and share for generations.
Happiness Guaranteed – Free reprints for production defects.
Multiple Formats, One Story – Digital + print options so everyone can enjoy.
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